Things to Do If your SASSA Status Check Failed in May 2024

Encountering a “SASSA Status Check Failed” or “Identity Verification Failed” message while applying for the SASSA SRD R350 grant signals an issue with verifying your identity. 

Essentially, both messages mean that the South African Social Security Agency (SASSA) couldn’t confirm your identity based on the information provided.

To address this problem, start by carefully reviewing the details submitted in your application. Sometimes, even a small error or outdated information can lead to this issue. 

Once you’ve identified and corrected any errors, it’s crucial to reapply for the SRD grant, ensuring that all details are accurate and up to date.

Before we proceed, if you’re interested in applying for the SASSA grant and want a better understanding of the process, we have a detailed article explaining how to check SASSA status online. Feel free to check it out for further guidance.

Main Reasons If you Facing SASSA Status Check Failed

Let’s break down why your SASSA Status Check might have failed and what you can do about it.

Identity Verification Failed

Firstly, if you encounter an “Identity Verification Failed” message, it indicates a potential issue with the personal details you provided.

This often occurs due to small errors, like typos or incorrect information in your application. Remember, SASSA requires precise details, such as your name, ID number, and phone number. Even minor discrepancies can disrupt the verification process.

SASSA conducts thorough checks by comparing your information with various government databases to determine eligibility. If there’s a mismatch – like a misspelled name or an incorrect ID number – you may receive the “Identity Verification Failed” message. 

Incomplete Information

When you fill out your SASSA application, each section plays a vital role. If you overlook any part, whether it’s a minor detail or a larger section, it can disrupt the entire process, potentially leading to your application being turned down.

Technical Error on SASSA Website

When you encounter a failure while checking your SASSA status, it might not be due to anything you’ve done wrong. The issue could be with the SASSA website itself, such as technical glitches, server problems, or routine maintenance.

These issues can temporarily disrupt the status checking process, leading to a failure message even though your application is perfectly fine.

Before getting too concerned, consider the possibility of technical hiccups or misleading error messages on the website. Your application may be in order, but the website’s system might not be functioning properly at that moment. 

Solutions for SASSA Status Check Failed

Solution for Identity Verification Failed

Here’s a simple solution if you’re facing the “Identity Verification Failed” issue during your SASSA status check. No need to fret; I’ll walk you through the steps to update your application details accurately on the SASSA portal.

First things first, head to the SASSA web portal at https://srd.sassa.gov.za/sc19/reconfirmation/auth. This is where the magic happens. Once there, punch in your ID number and the phone number you used for your SASSA application.

After entering these details, hit “Send SMS.” You’ll receive a One-Time Password (OTP) on your registered phone number. Use this OTP to verify your identity.

Once your identity is verified, the portal will display all the information you initially submitted. This includes your ID, contact, and banking details. Take your time to review everything. Look out for any mistakes or inaccuracies.

Next, fill out the screening questionnaire provided on the portal. This step is crucial for your application’s reassessment.

After fixing any errors and completing the questionnaire, resubmit your application details on the portal. Keep in mind that SASSA reviews applications monthly, so it might take up to 30 days for your updated information to be processed.

If you notice any errors, make sure to correct them carefully. Whether it’s updating your ID details, contact info, or banking details, ensure that every piece of information you provide is accurate and up-to-date.

Solution for Your Information is Not Complete

It’s important to go through each section of your application methodically, making sure you’ve answered every question.

Take your time with it; there’s no rush. Even the smallest details matter here. So, don’t overlook anything – every piece of information you provide is crucial for a successful application.

Start from the top and work your way down, checking off each section as you go along. If there’s anything you’re unsure about or if you need clarification on a question, don’t hesitate to reach out for help.

Solution for Technical Error on SASSA Website

Let’s break it down step by step:

• Check Your Application Details: Start by visiting the SASSA portal at https://srd.sassa.gov.za. Ensure that all the information you’ve entered in your application is accurate and up-to-date. 
• Take a Break Before Rechecking: Wait for about 6 to 12 hours before you recheck your application status. 
• Review Your Status: After the break, log back into the SASSA portal and check your application status again. If the issue was a temporary server error, it might be resolved by now, and your status could have changed from ‘failed’ to something else.
• Consider Filing an Appeal: If your status still shows as ‘failed’ after waiting and rechecking, it’s time to consider filing an appeal with SASSA. 
• Exercise Your Right to Appeal: Filing an appeal is your right, and it’s essential to ensure that your application gets a fair reconsideration. Don’t hesitate to appeal if you think your application was wrongly declined.

Do I Have Right For Appeal My SASSA Status Failed

If your SASSA grant application has been declined or you’ve encountered a ‘status check failed’ message, there’s no need to panic. There’s a clear path forward to appeal the decision.

• Start by visiting the government’s SRD website at srd.dsd.gov.za. This is where you’ll handle your appeal process.
• Once on the site, log in using your ID and phone number to access your application details.
• Look for the “send pin” button on the SRD website. Click on it to generate and receive a One-Time Pin (OTP) for verification.
• Carefully fill in all the necessary details on the appeal form. Make sure to attach any required documents to support your appeal.
• Once you’ve completed the form and attached the documents, submit your appeal. 

SASSA may take between 60 to 90 days to review your appeal. The duration depends on the complexity of your case and their workload. Remember, you need to file the appeal within 30 days after your initial application was rejected. After this period, SASSA will not consider your appeal.

During the waiting period, regularly check your SASSA status to monitor the progress of your appealed application. You’ll receive a notification from SASSA regarding their decision on your appeal. If approved, you’ll start receiving grants from the next payment cycle.

If there’s no update even after 60 to 90 days, take a proactive approach. Contact SASSA through their toll-free number or visit a local office for an update.

Conclusion

If you encounter a “SASSA Status Check Failed” or “Identity Verification Failed” message while applying for the SASSA SRD R350 grant, it’s important not to panic. 

These issues can often be resolved with simple steps. Start by reviewing and updating your application details accurately on the SASSA portal. If the issue persists, consider waiting for a few hours before rechecking your status, as it could be a temporary technical glitch. 

If the problem continues, filing an appeal with SASSA is your next step. Remember, filing an appeal is your right, and it’s crucial to ensure that your application gets a fair reconsideration. Keep track of your appeal progress and reach out to SASSA for updates if needed.

Frequently Asked Questions